Exitence General Terms and Conditions

Table of Contents

1. Introduction

2. Relationship with Agreement

3. Precedence

4. Acceptance

5. Scope of Services

6. Appointment

7. Commencement and Duration

8. Key Personnel

9. Duties

10. Fees

11. Warranties, Indemnities and Insurance

12. Exclusivity

13. Confidentiality and Use of Data

14. Continuation and Transfer of Services

15. Limitation of Liability

16. Intellectual Property

17. Force Majeure

18. Notices & Communications

19. Severability and Invalidity

20. Waiver

21. Governing Law and Dispute Resolution

22. Multiple Persons Forming the Client

23. Assignment and Transfer

24. Risk Allocation and Indemnities

25. Costs

26. Language

27. Entire Agreement

28. Limitation on Reliance, Opinions and Comments

29. Termination, Suspension and Survival

30. Time Limit for Claims

31. Subcontracting and Representation

32. No Partnership or Agency

33. Data Protection

34. Variation and Amendment

35. Independent Contractor

36. Survival

37. Fulfilment of Contract

38. Illustrative Scope of Services

39. Closing and Effective Date

40. Glossary

1. INTRODUCTION

These General Terms and Conditions of Business (the “General Terms and Conditions”) govern the provision of services by Exitence Commercial Brokers CO. L.L.C, a Limited Liability Company incorporated and existing under the laws of the United Arab Emirates, having its registered address at Office 114-0268, Bayan Business Center, Dubai Investments Park First, Dubai, United Arab Emirates, holding License No. 1068537 and Tax Registration Number (TRN) 104203648100003 (hereinafter referred to as “Exitence”, “we” or “us”), to its clients (each a “Client”).

2. RELATIONSHIP WITH AGREEMENT

These General Terms and Conditions form an integral part of each Services Agreement, engagement letter, proposal, or other contract (the “Agreement”) entered into between Exitence and its client (the “Client”). Where services are provided by Exitence without a formally signed Agreement, including where the Client has given instructions by email, WhatsApp or other electronic communication, these General Terms and Conditions shall nevertheless apply and shall be binding upon the Client as if incorporated into a written Agreement.

3. PRECEDENCE

In the event of any conflict or inconsistency between the provisions of a Services Agreement and these General Terms and Conditions, the provisions of the Services Agreement shall prevail to the extent of such conflict, and the remainder of these General Terms and Conditions shall continue to apply in full force and effect. Where Exitence and the Client have executed or exchanged multiple documents relating to the Services, the order of precedence shall be as follows, unless expressly agreed otherwise in writing:

1. The executed Services Agreement;

2. Any signed Schedules, Scopes of Work, Proposals or Engagement Letters attached to or referenced in the Services Agreement;

3. These General Terms and Conditions; and

4. Any other communications, invoices or informal instructions (including by email or WhatsApp).

4. ACCEPTANCE

By signing a Services Agreement, or by otherwise instructing Exitence to provide services (including through email, WhatsApp, or other electronic communication), the Client acknowledges that it has received, reviewed, and accepted these General Terms and Conditions, which are binding upon the Client.

The Client further acknowledges that these General Terms and Conditions apply to all current and future Services provided by Exitence, whether or not a separate written Services Agreement is executed in each case.

5. SCOPE OF SERVICES

5.1. Exitence provides a wide range of services in the United Arab Emirates, which may include, without limitation:

(a) company formation and incorporation services in mainland UAE, free zones, and offshore jurisdictions;

(b) corporate structuring, licensing, renewals, and amendments;

(c) administrative, compliance, and regulatory support, including but not limited to ultimate beneficial owner (UBO) filings, economic substance reporting, and data protection compliance;

(d) assistance with visas, immigration, labour cards, establishment cards, and related government processes;

(e) introductions and administrative support with banks, auditors, and third-party providers;

(f) preparation and submission of applications, forms, and supporting documentation to government authorities, free zone regulators, banks, and other institutions;

(g) collection of documents, records, information, and other inputs from the Client for the purpose of relaying such materials to external professionals (including but not limited to auditors, accountants, bookkeepers, tax advisers, lawyers, and nominee officers or shareholders), and receiving, collecting, or transmitting their feedback, reports, or opinions back to the Client;

(h) recommending or suggesting external professionals, service providers, or nominee officers or shareholders, where such recommendations are made in good faith but shall be treated as non-binding suggestions only;

(i) liaison with third parties, service providers, and government entities on behalf of the Client; and

(j) any other ancillary or support services as agreed between Exitence and the Client from time to time.

5.2. Exitence shall determine, in its sole discretion, the means, methods, resources, and personnel used in performing the Services, provided always that it acts in accordance with applicable laws and regulations.

5.3. The Client acknowledges that the Services are provided strictly on an administrative and corporate support basis. Exitence does not provide legal advice, tax advice, accounting advice, financial or investment advice, and any comments made in these areas are to be treated as non-binding opinions only.

5.4. Where Exitence transmits or relays information, materials, recommendations, or opinions between the

Client and external professionals, it does so in a purely administrative capacity. Exitence shall have no responsibility or liability for the conduct, performance, advice, accuracy, or completeness of such external professionals, service providers, or nominee officers or shareholders, whether or not they were recommended by Exitence.

5.5. Exitence may, at the Client’s request, assist in coordinating or facilitating services relating to jurisdictions outside the United Arab Emirates, including liaising with foreign advisers, regulators, or service providers. Such assistance is limited to administrative coordination, and Exitence shall have no responsibility or liability for compliance with foreign laws, or for the acts, omissions, or advice of foreign professionals or institutions.

6. APPOINTMENT

The Client hereby appoints Exitence, and Exitence agrees to act on behalf of the Client, to provide the Services as defined in these General Terms and Conditions and in the relevant Services Agreement. Exitence shall be entitled to determine, in its sole discretion, the resources, personnel, methods, and processes used to perform the Services, provided always that it complies with applicable UAE laws and regulations.

7. COMMENCEMENT AND DURATION

7.1. These General Terms and Conditions shall apply from the date on which a Services Agreement is concluded by both Parties, or from the date Exitence accepts and confirms an instruction from the Client to provide Services, whichever occurs earlier. No binding contractual relationship shall arise unless and until Exitence has confirmed its acceptance of the Client’s instruction, whether expressly or impliedly by commencing work. 7.2. Where Services begin pursuant to an instruction and a Services Agreement is subsequently concluded in relation to the same Services, such Services Agreement shall be deemed confirmatory in nature. It shall restate and govern the existing engagement, and shall not create two parallel agreements.

7.3. The Agreement shall remain in force until the completion of the Services, unless terminated earlier in accordance with these General Terms and Conditions or the Services Agreement.

7.4. Where the Services are ongoing or continuous in nature (such as company renewals, compliance filings, visa support, or similar recurring services), the Agreement shall automatically continue in effect unless and until terminated in accordance with the termination provisions set out herein.

7.5. For the avoidance of doubt, once an Agreement has been fulfilled or terminated, it shall be regarded as fully closed. Any subsequent instructions, communications, or requests received from the Client after such closure shall not revive or extend the original Agreement. Such interactions shall either:

(a) be treated as taking place without a contract in place, until a new Services Agreement is concluded or implied by conduct; or

(b) constitute a new and separate contractual relationship subject to these General Terms and Conditions.

8. KEY PERSONNEL

8.1. Exitence may assign managers, employees, contractors, representatives, or other persons as it considers appropriate for the performance of the Services (“Key Personnel”).

8.2. Exitence shall have full discretion to determine, replace, or reassign its Key Personnel at any time, provided that Exitence ensures continuity and reasonable standards of service.

8.3. The Client acknowledges that Key Personnel are engaged by Exitence and shall at all times remain under Exitence’s supervision and control. Nothing in this Agreement shall be construed as creating any employment, agency, or contractual relationship between the Client and any Key Personnel.

8.4. All compensation, benefits, entitlements, and liabilities relating to Key Personnel shall be the sole responsibility of Exitence. The Client shall have no obligation or liability in respect of Key Personnel, whether during or after the term of this Agreement.

9. DUTIES

9.1. During the term of the Agreement, Exitence shall perform the Services with reasonable skill, care, and diligence, and in accordance with applicable laws and regulations of the United Arab Emirates.

9.2. The Client shall:

(a) provide Exitence promptly with all documents, information, approvals, and access reasonably required for the performance of the Services;

(b) ensure that all information and documents supplied are true, accurate, complete, and up to date;

(c) promptly notify Exitence in writing of any change in circumstances which may affect the Services (including changes in nationality, residency, sanctions status, or blacklisting);

(d) cooperate fully with Exitence in fulfilling all legal, regulatory, and procedural requirements; and

(e) act in good faith and not do anything which would cause Exitence to breach UAE law or damage its reputation.

9.3. Exitence may, at its sole discretion, suspend the performance of the Services if the Client fails to provide required information, documents, cooperation, or payments, and shall not be liable for any delay, refusal, or loss arising as a result of such suspension.

9.4. Exitence shall not be responsible or liable for any loss, delay, refusal, rejection, or penalty resulting from:

(a) the Client’s failure to provide accurate, complete, or timely information or documents;

(b) the Client’s non-cooperation, absence, or delay in providing instructions; or

(c) the acts, omissions, or discretion of UAE government authorities, free zone regulators, banks, or third parties.

9.5. Exitence provides the Services on an administrative and support basis only. Exitence makes no

representation, warranty, or guarantee that the Services, or the establishment of any company, license, or bank account, will be fit for the Client’s intended purpose, or that the Client will achieve any particular commercial, financial, tax, or business outcome, even if such objectives or expectations have been communicated to Exitence.

10. FEES

10.1. In consideration of the Services, the Client shall pay Exitence the fees as agreed in the relevant Services Agreement, proposal, engagement letter, or invoice (the “Fees”).

10.2. Unless expressly stated otherwise, the Fees are payable in full upon delivery of invoice and must be received by Exitence in cleared funds before the commencement or continuation of the Services.

10.3. The Fees are exclusive of all government charges, third-party disbursements, expenses, and taxes, which shall be payable by the Client in addition, unless otherwise agreed in writing.

10.4. Any amounts paid by the Client that have been disbursed by Exitence towards government fees, authority charges, or third-party expenses are strictly non-refundable, regardless of whether the intended outcome (such as license issuance, visa approval, or bank account opening) is achieved.

10.5. If the Agreement is terminated due to the Client’s fault, Exitence shall be entitled to retain any portion of the Fees already paid to cover its professional services and efforts expended prior to termination, in addition to all non-refundable government and third-party disbursements.

10.6. Where Exitence advances government or third-party fees on behalf of the Client, the Client shall reimburse Exitence immediately upon demand. Any unpaid amount shall accrue default interest at the rate of one half (1/2) the maximum rate permitted under UAE law for commercial transactions; this late payment interest (default interest) is to be construed as compensation for delay in payment.

10.7. All payments must be made in UAE Dirhams (AED) to the bank account designated by Exitence, free of deductions, set-offs, counterclaims, withholdings, or bank charges.

10.8. Invoices shall be deemed delivered when sent by email or WhatsApp to the Client’s last known contact details.

10.9. Exitence may, at its sole discretion, suspend or withhold any Services, submissions, or filings until full payment of the relevant invoice has been received in cleared funds.

10.10. For the avoidance of doubt, only the net amount actually credited to Exitence’s designated bank account shall be treated as payment. Any bank charges, intermediary deductions, currency conversion costs, or other transactional fees shall be borne solely by the Client. Where Exitence incurs such deductions, the Client shall promptly reimburse Exitence so that Exitence receives the full invoiced amount net of all charges.

10.11. If a due date for payment is expressly stated on an invoice issued by Exitence, such date shall be deemed the agreed payment term. In the absence of such a date, payment shall be due immediately upon delivery of the invoice in accordance with Clause 10.2. If the Client fails to pay any Fees, or other amounts due under this Agreement on the due date, such amounts shall accrue default interest from the due date until payment in full at the rate of one half (1/2) the maximum rate permitted under UAE law for commercial transactions; this late payment interest is to be construed as compensation for delay in payment. This default interest shall accrue automatically without the need for notice or demand, and shall be in addition to all other rights and remedies available to Exitence.

11. WARRANTIES, INDEMNITIES AND INSURANCE

11.1. Warranties by Exitence. Exitence warrants that it is duly incorporated, licensed and authorised under UAE law to provide the Services. Except as expressly stated in these General Terms and Conditions or in a Services Agreement, all other warranties, conditions or guarantees, whether express or implied by law, custom, or otherwise, are hereby excluded to the maximum extent permitted by law.

11.2. Warranties by the Client. The Client warrants, represents and undertakes that:

(a) it has full legal capacity and authority to enter into and perform this Agreement;

(b) all information, documents and instructions provided to Exitence are true, accurate, complete and not misleading, and shall be kept up to date;

(c) it shall comply with all applicable laws, including UAE laws and regulations relating to anti-money laundering (AML), counter-terrorist financing (CTF), sanctions, tax reporting, and ultimate beneficial ownership disclosure; and

(d) it is entering into this Agreement for commercial and business purposes only, and not as a consumer.

11.3. Indemnities. The Client shall indemnify and hold harmless Exitence, its managers, partners, employees, agents and representatives (together the “Exitence Indemnified Parties”) from and against all claims, liabilities, penalties, fines, damages, costs and expenses (including legal costs on a full indemnity basis) suffered or incurred by any Exitence Indemnified Party arising out of or in connection with:

(a) any breach by the Client of this Agreement or of the warranties in Clause 11.2;

(b) the Client’s provision of inaccurate, incomplete or misleading information or documents;

(c) the Client’s non-compliance with applicable laws or regulatory requirements;

(d) the acts, omissions or misconduct of the Client, its shareholders, officers, directors, employees or agents; or

(e) any third-party claim made against an Exitence Indemnified Party in connection with the Services, except to the extent caused by Exitence’s proven fraud or wilful misconduct.

11.4. Limitation of Exitence’s Responsibility. Exitence shall not be liable for:

(a) the acts, omissions, decisions or discretion of UAE authorities, free zone regulators, banks, auditors, immigration or tax authorities, or other third parties;

(b) any indirect, special, incidental or consequential losses, including loss of profit, business, opportunity or reputation; or

(c) any advice, opinion or recommendation of third-party service providers, professionals or nominee officers, whether or not introduced or recommended by Exitence.

11.5. Insurance. Exitence may, but shall not be obliged to, maintain professional indemnity insurance or other business insurances at levels it determines appropriate in its sole discretion. The Client shall not be entitled to require Exitence to obtain or maintain any specific insurance cover.

12. EXCLUSIVITY

12.1. Exitence provides services to multiple clients and industries. Unless expressly agreed otherwise in writing, this Agreement is entered into on a non-exclusive basis, and Exitence shall remain free to provide the same or similar services to other persons or entities, including competitors of the Client.

12.2. Nothing in this Agreement shall restrict Exitence from carrying on its business, marketing its services, or entering into agreements with other clients on any terms it sees fit.

12.3. The Client acknowledges that Exitence owes no fiduciary duty or exclusivity obligation to the Client and that its relationship with the Client is strictly contractual.

13. CONFIDENTIALITY AND USE OF DATA

13.1. Confidential Information. Exitence acknowledges that in the course of providing the Services it may receive information relating to the Client’s business, shareholders, beneficial owners, finances, operations, or personal data which is confidential in nature (“Confidential Information”).

13.2. Confidentiality Obligation. Exitence shall keep all Confidential Information strictly confidential and shall not disclose it to any third party without the Client’s prior written consent, except:

(a) to Exitence’s managers, employees, contractors, advisers, or affiliates who need to know such information for the purposes of performing the Services and who are bound by equivalent obligations of confidentiality;

(b) where disclosure is required by applicable law, regulation, order of a competent court or authority, or by UAE regulators, free zone authorities, banks, or compliance obligations; or

(c) where such information is already public through no fault of Exitence.

13.3. Use of Data by Exitence. The Client expressly authorizes Exitence to:

(a) collect, store, process, review, and use Confidential Information and Client Data (including passports, Emirates IDs, visas, KYC videos, bank statements, and Third-Party Data) for the purpose of performing the Services and fulfilling its contractual and legal obligations;

(b) retain copies of documents and data for its own internal records, compliance files, and evidence of services rendered, for as long as required under UAE law, including anti-money laundering (AML), counter-terrorist financing (CTF), sanctions, tax reporting, and economic substance regulations;

(c) share such information with third-party providers (including but not limited to free zone authorities, government agencies, banks, insurers, auditors, tax authorities, IT/cloud providers, nominee officers, and compliance consultants) where such sharing is reasonably necessary for the provision of the Services or to comply with UAE law;

(d) aggregate, anonymize, or pseudonymize Client Data for internal analysis, business development, compliance monitoring, or quality assurance, provided that no personal or sensitive information is disclosed in identifiable form; and

(e) use the Client’s name and a general description of the Services in its internal records, management reports, and, with the Client’s prior written consent, in marketing materials, proposals, or case studies.

13.4. Survival and Retention. The obligations in this Clause shall survive termination or expiry of this Agreement. Exitence may retain Confidential Information and Client Data for as long as required by law or for its own legitimate compliance, regulatory, or evidentiary purposes.

13.5. Client’s Obligation of Confidentiality. The Client shall not disclose Exitence’s methodologies, pricing, internal communications, reports, or other materials marked or reasonably understood to be confidential, except with Exitence’s prior written consent or as required by law.

13.6. Third-Party Data and Claims. The Client acknowledges that in the course of the Services it may provide Exitence with personal data or documents of third parties, including but not limited to spouses, partners, family members, co-shareholders, directors, employees, guarantors, or other persons (“Third-Party Data”). The Client represents and warrants that it has obtained all necessary authorizations and consents from such third parties for the collection, processing, disclosure, and retention of their Third-Party Data by Exitence in accordance with this Agreement and applicable UAE laws. Exitence shall be entitled to rely on the Client’s representation under this Clause and shall not be responsible or liable for verifying the validity of such consents. The Client shall indemnify and hold harmless Exitence against any claim, penalty, complaint, investigation, loss, cost, or liability (including legal fees) arising in connection with:

(a) Exitence’s receipt, use, or retention of Third-Party Data provided by the Client; or

(b) any claim, action, complaint, or allegation made by a third party (including but not limited to a spouse, partner, family member, co-shareholder, director, or other business associate of the Client) against Exitence in relation to the Services, the company, or the business relationship, except to the extent caused by Exitence’s proven fraud or wilful misconduct. For the avoidance of doubt, all provisions of this Clause 13 relating to Confidential Information and Client Data apply equally to Third-Party Data and to any third-party claims.

13.7. No Duty to Third Parties. Exitence’s obligations under this Agreement are owed solely to the Client.

Exitence shall have no duty of care, contractual duty, fiduciary duty, or other legal obligation towards any third party, including (without limitation) spouses, family members, partners, investors, creditors, directors, employees, regulators, or other stakeholders of the Client or of any company formed. No third party shall have any right to rely on or enforce any aspect of this Agreement, whether under UAE law or otherwise.

13.8. Types of Data and Documents. Without limiting the generality of this Clause, the Client expressly authorizes Exitence to collect, process, use, retain, and (where reasonably necessary) share with authorities, regulators, banks, service providers, or professional advisers the following types of documents and data:

• passports, Emirates ID cards, residence visas, entry permits, and medical fitness certificates;

• contact information including residential and business addresses, phone numbers, and email addresses;

• KYC and compliance materials including utility bills, tenancy contracts, marriage certificates, birth certificates, bank statements, employment contracts, curriculum vitae, and proof of source of funds;

• corporate documents such as share registers, powers of attorney, shareholder agreements, company records, and resolutions; and

• any other personal, financial, or corporate documentation reasonably required to perform the Services or comply with UAE legal and regulatory requirements.

14. CONTINUATION AND TRANSFER OF SERVICES

14.1. The Parties acknowledge that Services may initially be provided in relation to the Client in his personal capacity as founder or shareholder of a company to be established, and may thereafter continue in relation to the company once incorporated (the “Company”).

14.2. The Client expressly agrees that Exitence may perform Services for the benefit of the Company under this Agreement, and such performance shall be deemed proper discharge of Exitence’s obligations to the Client.

14.3. Liability Before and After Adoption.

(a) Until such time as the Company has formally adopted this Agreement by resolution of its competent governing body and Exitence has provided its written consent, the Client shall remain solely liable for all obligations, fees, costs, and liabilities under this Agreement.

(b) Following such adoption, the Company shall assume this Agreement and become liable alongside the Client, and thereafter the Client and the Company shall be jointly and severally liable for all obligations hereunder, with the Client acting as personal guarantor of the Company’s obligations.

Exitence may issue invoices either to the Company or to the Client, and payment of any such invoice shall discharge the obligation of both.

14.4. Where Services continue beyond initial incorporation (including without limitation license renewals, visa renewals, compliance filings, banking support, and administrative services), such Services shall be deemed to form part of this Agreement and subject to these General Terms and Conditions, unless and until replaced by a separate Services Agreement.

14.5. For the avoidance of doubt, the Client undertakes to procure that the Company’s governing body formally adopts this Agreement promptly following incorporation.

14.6. Exitence shall not be liable for any loss, claim, or dispute arising from providing Services in the name of or for the benefit of the Company, provided that Exitence has acted in good faith and with reasonable skill and care.

15. LIMITATION OF LIABILITY

15.1. Exitence’s total aggregate liability to the Client, whether in contract, tort (including negligence), breach of statutory duty, or otherwise arising out of or in connection with this Agreement or the Services, shall in no event exceed the total amount of Fees (excluding VAT) actually paid by the Client to Exitence in the twelve (12) months immediately preceding the event giving rise to the claim.

15.2. The cap in Clause 15.1 is an aggregate cap. This means that where there are multiple events, breaches, or claims arising during the term of this Agreement, Exitence’s total liability for all such events, breaches, or claims together shall not exceed the amount described in Clause 15.1.

15.3. Exitence shall not be liable for any:

(a) indirect, consequential, special, punitive, or incidental damages;

(b) loss of profit, loss of business opportunity, loss of anticipated savings, loss of goodwill, or reputational damage; or

(c) claims or liabilities arising from the acts, omissions, or decisions of UAE authorities, free zone regulators, banks, auditors, insurers, immigration or tax authorities, or any third parties, whether or not introduced by Exitence.

15.4. The Client acknowledges that the Services are provided strictly on an administrative and support basis. Exitence does not warrant or guarantee that any particular commercial, financial, tax, regulatory, or business outcome will be achieved, and expressly disclaims any warranty of fitness for a particular purpose or achievement of business success, even if the Client has communicated its aims, hopes, objectives, or intended use of the Services.

15.5. Nothing in this Agreement shall exclude or limit Exitence’s liability for fraud or wilful misconduct.

16. INTELLECTUAL PROPERTY

16.1. All intellectual property rights, know-how, methodologies, systems, templates, software, tools, processes, databases, and materials used, created, or developed by Exitence in the performance of the Services shall remain the exclusive property of Exitence (or its licensors). Nothing in this Agreement transfers any such rights to the Client, unless expressly agreed in writing and signed by both Parties.

16.2. Any documents, filings, forms, reports, or deliverables produced by Exitence specifically for the Client under this Agreement (“Deliverables”) shall belong to the Client, subject always to:

(a) Exitence’s continuing ownership of any pre-existing intellectual property, tools, or methodologies incorporated in the Deliverables; and

(b) Exitence’s right to retain copies of the Deliverables for its records, compliance, or internal use.

16.3. To the extent that any intellectual property rights created in the course of the Services would otherwise vest in the Client by operation of law, the Client hereby assigns such rights back to Exitence, and Exitence grants to the Client a non-exclusive licence to use such rights solely for the Client’s internal business purposes.

16.4. The Client warrants that any documents, logos, content, or materials provided to Exitence do not infringe the intellectual property rights of any third party. The Client shall indemnify and hold harmless Exitence against any claim, loss, or liability arising from the use of such Client-provided materials.

16.5. Licence to Use Client’s Intellectual Property. The Client grants Exitence a non-exclusive, worldwide, royalty-free licence to use, reproduce, store, process, and transmit any intellectual property, materials, documents, logos, trademarks, software, or content provided by the Client, solely for the purpose of:

(a) performing the Services;

(b) carrying out KYC, AML, or regulatory compliance obligations; and

(c) fulfilling record-keeping, audit, or evidentiary requirements under UAE law. This licence shall survive the termination of this Agreement for as long as reasonably necessary to meet Exitence’s legal, compliance, or evidentiary obligations.

16.6. Exitence may, with the Client’s prior written consent, use the Client’s name, trade name, and a general description of the Services in marketing materials, proposals, or case studies.

17. FORCE MAJEURE

17.1. Neither Exitence nor the Client shall be liable for any delay in performance or failure to perform its obligations under this Agreement if and to the extent that such delay or failure is caused by an event beyond its reasonable control (“Force Majeure Event”).

17.2. Force Majeure Events include, but are not limited to:

(a) acts of God, natural disasters, epidemics, pandemics, or public health emergencies;

(b) war, armed conflict, terrorism, civil unrest, or sabotage;

(c) strikes, lockouts, labour disputes, or industrial actions not limited to the affected Party’s own workforce;

(d) government action, refusal, suspension, or delay by UAE or foreign authorities, changes in law, regulation, circular, or policy, imposition of sanctions, or withdrawal of approvals or permits;

(e) restrictions on movement, border closures, embargoes, or disruption of supply chains; and

(f) interruption, suspension, or failure of utilities, transport, communications, IT systems, or internet access.

17.3. The affected Party shall promptly notify the other Party in writing of the occurrence of a Force Majeure Event and shall use reasonable endeavours to mitigate its impact and resume performance as soon as reasonably possible.

17.4. If a Force Majeure Event continues for more than sixty (60) consecutive days, either Party may terminate this Agreement by giving written notice to the other. In such case:

(a) Exitence shall be entitled to retain all amounts already received for Services performed up to the date of termination;

(b) all government and third-party fees already disbursed shall remain strictly non-refundable; and

(c) neither Party shall have further liability to the other arising from such termination, save for obligations which expressly survive termination.

18. NOTICES & COMMUNICATIONS

18.1. Permitted Channels. Notices, instructions, approvals, consents, confirmations and other communications between the Parties may be given by:

(a) hand delivery or registered courier;

(b) email; or

(c) WhatsApp or other encrypted messaging applications commonly used in the UAE.

18.2. Formal Notices. Any formal notice required under this Agreement (including notices of termination, breach, or legal proceedings) shall be valid if delivered by hand, registered courier, or email to the addresses and email accounts most recently notified by the receiving Party.

18.3. Operational Instructions. Any instructions, approvals, confirmations, or consents given by the Client through email or WhatsApp (including messages sent from numbers or addresses previously used by the Client in dealings with Exitence) shall be deemed valid, binding, and effective as if given in writing and signed by the Client.

18.4. Reliance on Communications. Exitence shall be entitled to rely on and act upon such instructions without further verification. The Client shall bear all responsibility for ensuring that only authorized persons provide instructions through such channels.

18.5. Right to Decline. Exitence may decline to act on any instruction that is unclear, ambiguous, appears unauthorized, conflicts with law or regulation, or may expose Exitence to regulatory, reputational, or compliance risk, and shall incur no liability for such refusal.

18.6. Deemed Delivery. Unless proven otherwise, a communication is deemed received:

(a) if delivered by hand or registered courier — on delivery (against receipt);

(b) if sent by email — when successfully transmitted to the recipient’s last notified email server without error report;

(c) if sent by WhatsApp — when the message shows “delivered” status on the sender’s device. If deemed receipt occurs outside UAE business hours (09:00–18:00 GST, Sunday–Friday, excluding UAE public holidays), receipt is deemed at 09:00 GST on the next UAE business day.

18.7. Records and Evidence. The Client expressly consents to Exitence retaining copies of emails, WhatsApp messages, call notes and other electronic communications as part of its records and

compliance files. Such records shall constitute prima facie evidence of communications and instructions between the Parties.

18.8. Risk Allocation. The Client is responsible for safeguarding its devices, email accounts and messaging numbers. Exitence shall not be liable for any loss, misdelivery, unauthorized access, interception, technical failure, or delay in communications, provided Exitence has acted in good faith and used the last contact details notified by the Client.

18.9. Changes to Contact Details. Each Party shall promptly notify the other in writing of any change to its address, email, or WhatsApp number. Until such notice is received, communications sent to the last known details are valid and binding.

19. SEVERABILITY AND INVALIDITY

19.1. If any provision of this Agreement is determined by a court or competent authority in the United Arab Emirates to be invalid, illegal, or unenforceable, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable.

19.2. If such modification is not possible, the relevant provision shall be deemed deleted. Any modification or deletion under this Clause shall not affect the validity and enforceability of the remaining provisions of this Agreement.

19.3. The Parties shall use good faith efforts to replace any invalid, illegal, or unenforceable provision with a valid and enforceable one that, to the greatest extent possible, achieves the intended commercial purpose of the original provision.

20. WAIVER

20.1. The failure or delay of Exitence to exercise or enforce any right, power, or remedy under this Agreement shall not operate as a waiver of it, nor shall any single or partial exercise of any such right, power, or remedy preclude any other or further exercise of it or the exercise of any other right, power, or remedy.

20.2. A waiver of any right, power, or remedy shall only be effective if given in writing and signed by Exitence.

20.3. No waiver by Exitence of any breach of this Agreement shall be deemed to be a waiver of any subsequent breach.

21. GOVERNING LAW AND DISPUTE RESOLUTION

21.1. This Agreement and any non-contractual obligations arising out of or in connection with it shall be governed by and construed in accordance with the laws of the United Arab Emirates, together with the applicable rules, regulations, and policies of any UAE free zone in which the Services are performed or the Client’s company is incorporated (the “Free Zone Rules”).

21.2. In the event of any conflict between UAE federal law and the Free Zone Rules, UAE federal law shall prevail, save where the relevant free zone has established its own independent judicial authority with exclusive jurisdiction (such as the DIFC Courts or ADGM Courts), in which case such authority shall apply.

21.3. The Parties shall use good faith efforts to resolve any dispute, controversy, or claim arising out of or in connection with this Agreement through negotiation within ten (10) business days of one Party notifying the other of the dispute.

21.4. If the dispute is not resolved through negotiation within that period, the dispute shall be referred to the exclusive jurisdiction of the competent courts of the Emirate of Dubai, United Arab Emirates, provided that Exitence may, at its sole discretion, initiate proceedings in any other jurisdiction where the Client has assets or is domiciled.

21.5. Nothing in this Clause shall limit Exitence’s right to seek interim or conservatory relief (including injunctive relief, freezing orders, or precautionary attachments) from any competent court or authority.

22. MULTIPLE PERSONS FORMING THE CLIENT

22.1. Where the Client under this Agreement consists of more than one person, such persons shall together constitute a single contracting party (the “Client”).

22.2. All such persons shall be jointly and severally liable for all obligations, fees, costs, and liabilities of the Client under this Agreement.

22.3. Exitence shall be entitled to act on the instructions of any one such person, and any instruction, communication, or approval given by one shall be binding on all, unless Exitence has been expressly notified in writing that joint instructions are required.

22.4. Exitence shall not be obliged to mediate or resolve disputes between such persons. If any dispute arises between them, Exitence may, at its sole discretion, suspend or terminate the Services until the dispute is resolved.

22.5. Any notice, invoice, or communication sent by Exitence to one such person shall be deemed validly served on all.

22.6. The Client shall indemnify and hold harmless Exitence against any claim, liability, loss, damage, or expense arising from disagreements, disputes, or conflicting instructions between such persons.

22.7. For the avoidance of doubt, all provisions of Clause 13 (Confidentiality and Use of Data) relating to Client Data and Third-Party Data shall apply equally to each such person forming the Client. Where one person provides data or documents of another person forming part of the Client, Exitence shall be entitled to rely on such provision as duly authorised, and the indemnities in Clause 13.6 shall apply in full.

22.8. If any person forming part of the Client withdraws, ceases to participate, is replaced, or otherwise no longer engages Exitence under this Agreement, the Agreement shall continue in full force and effect and remain binding on the remaining persons, unless and until formally amended or terminated in writing by Exitence.

23. ASSIGNMENT AND TRANSFER

23.1. Exitence may assign, novate, or transfer all or any of its rights and obligations under this Agreement, including as part of a transfer of its business, client pool, shares, or assets, or to any affiliate, successor, or group company, without the prior consent of the Client.

23.2. Upon such assignment, novation, or transfer, the transferee shall assume all rights and obligations of Exitence under this Agreement, and Exitence shall be fully and irrevocably released and discharged from any further liability or obligation arising after the effective date of such transfer.

23.3. The Client shall execute and deliver any documents and do all things reasonably required by Exitence to give effect to such assignment, novation, or transfer.

23.4. The Client shall not assign, novate, transfer, or otherwise dispose of any of its rights or obligations under this Agreement without the prior written consent of Exitence.

23.5. This Agreement shall be binding upon and inure to the benefit of the Parties and their permitted successors and assigns.

24. RISK ALLOCATION AND INDEMNITIES

24.1. Immigration and Visa Matters. The Client acknowledges that the grant, renewal, or cancellation of visas, residence permits, labour cards, and similar authorisations in the UAE are at the sole discretion of the competent authorities. Exitence does not guarantee any outcome and shall not be liable for any refusal, cancellation, delay, or restriction. The Client shall bear all related costs, penalties, or consequences.

24.2. Banking Services. The Client acknowledges that UAE banks exercise full discretion in account opening and related services. Exitence does not guarantee account opening, maintenance, or continued operation, and shall not be liable for any refusal, restriction, suspension, or closure by a bank.

24.3. Changes in Law, Fees or Rules. The Client accepts that government authorities, free zones, regulators, or banks may change laws, regulations, policies, procedures, or fees at any time. Any additional costs, requirements, delays, or consequences arising from such changes shall be borne solely by the Client.

24.4. Renewals and Ongoing Compliance. The Client is solely responsible for ensuring that any company, license, visa, or other authorisation is duly renewed and remains in compliance with UAE law. Exitence shall have no liability for penalties, fines, suspensions, blacklisting, or cancellations resulting from the Client’s failure to comply.

24.5. Misuse of Company. The Client warrants that neither it nor the company shall use any structure, license, or bank account for unlawful, fraudulent, sanctionable, or prohibited purposes. Exitence may terminate this Agreement immediately if it reasonably suspects misuse. The Client shall indemnify Exitence against any claims, penalties, fines, damages, or losses arising from misuse.

24.6. Abandoned or Unrenewed Companies. If the Client fails to renew or maintain a company, license, or visa, Exitence may, at its sole discretion, resign as service provider, agent, or contact person by written notice to the Client and/or the relevant authority. All liabilities and outstanding amounts shall remain the responsibility of the Client.

24.7. Authority Requests. Exitence may disclose information or documents to UAE or foreign authorities, free zone regulators, banks, auditors, or compliance bodies if required by law, regulation, or good faith compliance. Such disclosure shall not constitute a breach of confidentiality.

24.8. Payments. Payments made by the Client to Exitence must be received net of all bank charges and intermediary deductions. Only the net amount credited to Exitence’s bank account shall discharge the Client’s obligation. The Client shall reimburse Exitence for any shortfall, deduction, or transactional fee.

24.9. Internal Disputes. Exitence shall not be responsible or liable for disputes between shareholders, partners, directors, family members, or other stakeholders of the Client or any company formed. The Client shall indemnify Exitence against any claims or involvement in such disputes.

24.10. Reputation Risk. Exitence may terminate this Agreement immediately if the Client or any company formed is blacklisted, sanctioned, subject to criminal investigation, or engages in activities which, in Exitence’s reasonable opinion, may harm its reputation or regulatory standing.

24.11. Indemnity. The Client shall indemnify and hold harmless Exitence, its managers, partners, employees, and agents against all claims, penalties, damages, fines, losses, liabilities, and expenses (including legal fees) arising out of or in connection with:

(a) the acts or omissions of the Client, the company, or their shareholders, officers, directors, or employees;

(b) the use or misuse of the Services, structures, or licenses provided under this Agreement;

(c) any breach by the Client of this Agreement; or

(d) any regulatory, governmental, banking, or third-party action connected with the Client or any company formed.

25. COSTS

25.1. Each Party shall bear its own costs, charges, and expenses incurred in connection with the negotiation, preparation, and execution of this Agreement, unless expressly agreed otherwise in writing.

25.2. The Client shall bear all government charges, authority fees, notary fees, and third-party disbursements connected with the Services, unless specifically included in the Fees agreed with Exitence.

25.3. Any costs advanced by Exitence on behalf of the Client shall be reimbursed immediately upon demand and shall be subject to the payment provisions set out in Clause 10.

26. LANGUAGE

26.1. This Agreement and all notices, instructions, and communications under it shall be in English, Slovak, or Czech unless Arabic is expressly required by UAE law, regulation, or a competent authority.

26.2. Where an Arabic version of this Agreement or any related document is prepared for submission to UAE authorities, such Arabic version shall be used solely for regulatory or official purposes.

26.3. As between the Parties, the original language of the communication shall prevail, if there is more than one language used, the English version shall prevail in the event of any conflict, inconsistency, or ambiguity between the English and Arabic texts.

27. ENTIRE AGREEMENT

27.1. The Services Agreement together with these General Terms and Conditions (together, this “Agreement”) constitute the entire agreement between the Parties and supersede all prior negotiations, representations, understandings, or arrangements, whether written or oral, relating to the subject matter.

27.2. The Client acknowledges and agrees that it has not relied on, and shall have no remedy in respect of, any statement, representation, warranty, promise, assurance, or understanding (whether made negligently or innocently) that is not expressly set out in this Agreement.

27.3. Nothing in this Clause shall limit or exclude liability for fraud or fraudulent misrepresentation.

28. LIMITATION ON RELIANCE, OPINIONS AND COMMENTS

28.1. The Client acknowledges that Exitence is not a law firm, accounting firm, or tax advisory practice, and does not provide legal, tax, accounting, or investment advice.

28.2. Any comments, statements, suggestions, or opinions made by Exitence or its representatives outside the scope of the agreed Services are provided on an informal, goodwill basis only. Such comments or opinions shall not constitute Services, professional advice, or a binding obligation of Exitence.

28.3. The Client shall not rely on any such comments or opinions as legal, tax, financial, or regulatory advice, and shall seek independent professional advice as necessary.

28.4. Exitence shall have no liability to the Client or to any third party in respect of any reliance placed on such comments, statements, or opinions, whether written or oral, formal or informal, unless separately agreed in writing as part of the Services.

29. TERMINATION, SUSPENSION AND SURVIVAL

29.1. Termination by Exitence. Exitence may terminate this Agreement immediately by written notice to the Client if:

(a) the Client fails to pay any Fees or reimbursements when due;

(b) the Client fails to provide required documents, information, or cooperation to enable Exitence to complete KYC, AML, or compliance checks;

(c) the Client, the Company, or any other person forming part of the Client under Clause 22 is, in Exitence’s reasonable opinion:

(i) unable or unwilling to satisfy KYC or AML requirements;

(ii) designated on a sanctions list, or otherwise subject to restrictive measures;

(iii) subject to pending or threatened criminal charges, investigation, or regulatory proceedings in any jurisdiction;

(iv) initiating or threatening proceedings or complaints against Exitence, its managers, officers, or staff; or

(v) otherwise presenting a reputational, regulatory, or compliance risk to Exitence;

(d) the Client abandons or fails to renew a company, license, or visa;

(e) a government authority, free zone regulator, bank, or other competent body refuses, cancels, or withdraws approvals, or otherwise makes performance impossible; or

(f) the Client breaches this Agreement and fails to remedy within 14 days of written notice.

29.2. Suspension. Exitence may at any time suspend the provision of Services, submissions, or filings, in whole or in part, where:

(a) any of the circumstances listed in Clause 29.1 apply or are reasonably suspected; or

(b) Exitence requires time to assess compliance, reputational, or regulatory risks. Suspension shall not relieve the Client of its obligation to pay Fees, reimbursements, or government charges during the period of suspension.

29.3. Termination by the Client. The Client may terminate this Agreement by giving 30 days’ written notice to Exitence, provided that all Fees, costs, and reimbursements due up to the effective date of termination are fully paid.

29.4. Consequences of Termination. Upon termination:

(a) Exitence shall have no further obligations to the Client or the Company other than to provide documents reasonably in its possession that belong to the Client, subject always to its compliance and legal retention obligations;

(b) all unpaid Fees, government charges, or expenses incurred by Exitence shall become immediately due and payable;

(c) any portion of Fees already earned or disbursed (including government and third-party costs) shall be strictly non-refundable;

(d) Exitence shall be entitled to notify relevant authorities, free zones, banks, or regulators of its termination where required for compliance; and

(e) to the extent Exitence has been serving as company service provider, registered agent, contact person, PRO, or in any equivalent role, such termination shall automatically constitute resignation from such role with immediate effect, and Exitence may withdraw its name, address, or details from any public or official register.

29.5. Survival. Termination or suspension shall be without prejudice to any accrued rights, obligations, indemnities, or limitations of liability of Exitence. Without limitation, the following provisions shall expressly survive termination or expiry: Confidentiality and Use of Data (Clause 13), Limitation of Liability (Clause 15), Risk Allocation and Indemnities (Clause 24), Governing Law and Dispute Resolution (Clause 21), Costs (Clause 25), Entire Agreement (Clause 27), Limitation on Reliance, Opinions and Comments (Clause 28), and this Clause 29.

30. TIME LIMIT FOR CLAIMS

30.1. Any claim by the Client against Exitence under or in connection with this Agreement shall be brought within six (6) months of completion of the relevant Services.

30.2. If no claim is brought within this period, the Client’s right to make such claim shall be permanently barred.

31. SUBCONTRACTING AND REPRESENTATION

31.1. Exitence may, in its sole discretion, delegate, assign, or subcontract the performance of any part of the Services to third parties, including but not limited to agents, professional advisers, consultants, nominee officers, PRO service providers, or other specialists, whether in the UAE or abroad.

31.2. Exitence shall remain responsible for the overall coordination of the Services, but shall not be liable for the independent acts, defaults, or omissions of such third parties, provided that Exitence acted in good faith and with reasonable skill and care in their selection and instruction.

31.3. The Client acknowledges that Exitence does not make, and shall not be bound by, any representation, warranty, or assurance unless expressly set out in this Agreement. No statement, promise, or representation made by any employee, officer, subcontractor, or agent of Exitence shall bind Exitence unless confirmed in writing by an authorised signatory of Exitence.

31.4. The Client expressly authorises Exitence to share information, documents, and data with subcontractors, agents, and advisers engaged under this Clause where reasonably necessary for the performance of the Services or compliance with legal and regulatory obligations.

32. NO PARTNERSHIP OR AGENCY

32.1. Nothing in this Agreement shall be construed as creating a partnership, joint venture, or fiduciary relationship between the Parties.

32.2. Exitence is not, and shall not be deemed to be, the agent or representative of the Client, the Company, or any shareholder for any purpose, except to the limited extent that Exitence is expressly instructed and authorised in writing to carry out a specific filing, submission, or action with a third party or government authority as part of the Services.

32.3. Any such limited authority shall apply strictly to the specific act authorised, and shall not create any continuing agency, fiduciary duty, or representation relationship beyond the scope of that act.

32.4. The Client shall remain solely responsible for all business decisions and liabilities of the Company and acknowledges that Exitence has no authority to bind the Client or the Company to any third-party obligations unless expressly agreed in writing by Exitence.

32.5. For the avoidance of doubt, where Exitence acts as a contact person, registered agent, public relations officer (PRO), service provider, or in any similar role required under UAE law or free zone regulations, such role shall be strictly administrative and compliance-oriented, and shall not constitute or imply any broader agency, partnership, fiduciary, or representative relationship.

33. DATA PROTECTION

33.1. Exitence shall process personal data and confidential information of the Client, the Company, and any related persons in accordance with applicable UAE data protection laws, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

33.2. The Client expressly consents to Exitence collecting, storing, processing, and disclosing personal data for the purposes of: (a) performing the Services; (b) complying with KYC, AML, sanctions, and regulatory requirements; and (c) retaining records for compliance, evidentiary, and legal purposes.

33.3. The Client confirms it has obtained all necessary authorisations from any individuals whose personal data is provided to Exitence under this Agreement.

34. VARIATION AND AMENDMENT

34.1. No variation, amendment, or modification of this Agreement shall be valid unless made in writing and signed by Exitence.

34.2. Exitence may update these General Terms and Conditions from time to time to reflect changes in law, regulation, authority guidance, or business practice. The updated version shall become binding on the Client from the date communicated to the Client, unless the Client objects in writing within ten (10) business days of such communication.

34.3. If the Client objects in writing to the updated General Terms and Conditions:

(a) the Parties shall continue to be bound by the previous version until the completion of any Services already in progress at the date of notification;

(b) upon completion of those Services, the Agreement shall automatically terminate unless the Parties agree otherwise in writing; and

(c) Exitence shall be entitled to refuse to accept any new instructions from the Client until the Client accepts the updated version.

34.4. Notwithstanding Clause 34.3, if the update to the General Terms and Conditions is required in order to comply with UAE law, regulation, free zone or authority guidance, or the requirements of a bank, regulator, or other competent body, then Exitence shall be entitled to terminate this Agreement with immediate effect if the Client does not accept such update.

34.5. The Client acknowledges that continued use of the Services after the expiry of the objection period under Clause 34.2 shall constitute deemed acceptance of the updated General Terms and Conditions.

35. INDEPENDENT CONTRACTOR

35.1. Exitence acts as an independent contractor in providing the Services. Nothing in this Agreement shall be construed as creating a relationship of employer and employee, partnership, fiduciary duty, or permanent agency between Exitence and the Client or the Company.

35.2. The Client shall have no direction or control over the manner in which Exitence performs the Services, save as expressly set out in this Agreement.

36. SURVIVAL

36.1. The provisions of this Agreement which by their nature are intended to survive termination or expiry shall continue in full force and effect, including without limitation: Confidentiality and Use of Data (Clause 13), Continuation and Transfer of Services (Clause 14), Limitation of Liability (Clause 15), Risk Allocation and Indemnities (Clause 24), Costs (Clause 25), Governing Law and Dispute Resolution (Clause 21), Entire Agreement (Clause 27), Limitation on Reliance, Opinions and Comments (Clause 28), Termination, Suspension and Survival (Clause 29), Time Limit for Claims (Clause 30), Subcontracting and Representation (Clause 31), No Partnership or Agency (Clause 32), and this Clause 36.

36.2. Survival shall apply regardless of the reason or manner of termination or expiry.

37. FULFILMENT OF CONTRACT

37.1. Exitence’s obligations under this Agreement shall be deemed fully discharged upon the completion and delivery of the Services expressly agreed in the Services Agreement, or upon the earlier termination of this Agreement in accordance with its terms.

37.2. This Agreement shall not continue indefinitely. If this Agreement is terminated or fulfilled, and the Client subsequently submits new requests or instructions and Exitence responds, this shall not revive or extend the original Agreement. In such case, either there is no agreement yet, or a new Services Agreement shall arise.

37.3. For the avoidance of doubt, the closure of the original Agreement shall not be disturbed by later communications or minor follow-up assistance, unless expressly confirmed by Exitence in writing as part of a new Services Agreement.

38. ILLUSTRATIVE SCOPE OF SERVICES

38.1. Without limiting the generality of Clause 5 (Scope of Services), the Client acknowledges that a standard engagement for company formation and related support in the United Arab Emirates may include some or all of the following steps, as applicable:

Company Formation and Licensing

1. 2. Reservation of the company trade name and obtaining initial approval from the relevant authority. Preparation and submission of incorporation documents, including shareholder identification and compliance materials.

3. Drafting and filing of the Memorandum and Articles of Association (or equivalent incorporation

instrument).

4. Coordination with the relevant free zone authority, mainland authority, or regulator for issuance

of the trade license or certificate of incorporation.

5. Assistance with office lease arrangements, including Ejari registration or free zone facility agreements, if applicable.

6. Assistance with the issuance of the Establishment Card or equivalent authority registration.

7. 8. 9. 10. Coordination of company stamp, letterhead, and other administrative formalities. Registration with the Chamber of Commerce or other mandatory registries (if applicable). Application for tax registration number (TRN) or VAT registration, if required. Assistance with opening a corporate bank account, including preparation of standard introduction letters or compliance forms (without guarantee of bank approval).

Immigration and Personal Status of Shareholders/Employees

11. Reservation of visa quota and initial visa allocation for shareholder(s) or employee(s).

12. Application for entry permits for shareholder(s), employee(s), or dependents.

13. Assistance with mandatory medical fitness test(s).

14. Assistance with Emirates ID application and biometric capture.

15. Processing of residence visa stamping on passports.

16. Coordination of dependent (family) visa applications where instructed.

17. Assistance with visa renewals, cancellations, and transfers.

18. Assistance with health insurance applications if required for visa issuance.

Post-Incorporation and Compliance

19. Maintenance of company records and statutory filings (where instructed).

20. Filing of license renewals and coordination with the relevant authority.

21. Assistance with labour cards, work permits, or immigration cards as applicable.

22. Coordination with auditors, accountants, or tax advisers for compliance purposes.

23. Support with regulatory reporting obligations (such as UBO, ESR, or AML filings), if required.

38.2. The above list is illustrative only and may vary depending on the authority, free zone, or specific instructions of the Client. Exitence shall not be liable for steps not expressly included in the Services Agreement, nor for delays, refusals, or changes caused by the relevant authorities.

38.3. Any additional services requested by the Client (including but not limited to multiple visa applications, dependent visas, banking introductions, compliance filings, renewals, tax advisory, or legal drafting) shall be subject to additional Fees, unless expressly included in writing in the Services Agreement.

39. CLOSING AND EFFECTIVE DATE

39.1. These General Terms and Conditions (“GTC”) are issued and published by Exitence as its standard terms of business, and they are published on Exitence’s official website www.exitence.ae/en/gtc.

39.2. The GTC are made available to all Clients online and upon request. By signing a Services Agreement, or by otherwise instructing Exitence to provide Services, the Client acknowledges having had the opportunity to review these GTC and agrees to be bound by them.

39.3. These GTC shall take effect and become binding on the Client from the earlier of:

(a) the date the Client signs the Services Agreement; or

(b) the date on which the Client first provides instructions to Exitence and Exitence accepts such instructions.

39.4. This Agreement is executed for the benefit of Exitence and the Client only and is not intended to confer any rights on any third party, save as expressly provided herein.

39.5. The Parties acknowledge that they have read and understood this Agreement, and voluntarily accept its terms.

39.6. All pre-contractual statements, proposals, correspondence, or draft agreements exchanged between the Parties are hereby superseded and shall have no legal effect once this Agreement takes effect. The Client confirms that it enters into this Agreement solely on the basis of its terms and not in reliance on any prior representations.

39.7. These General Terms and Conditions supersede all previous versions published by Exitence. The version published on Exitence’s official website at the time of the Client’s instruction or execution of a Services Agreement shall apply, unless the Client objects in accordance with Clause 34.3. In that case, the previous version shall continue to apply solely for the duration of the Services already in progress at the date of objection, after which this Agreement shall automatically terminate unless otherwise agreed in writing.

39.8. For the avoidance of doubt, any updated version of these General Terms and Conditions shall take legal effect on the day following its publication on Exitence’s official website, unless expressly stated otherwise.

40. Glossary

For the purposes of these General Terms and Conditions and any Services Agreement, the following abbreviations shall have the meanings set out below:

• “AML” – Anti-Money Laundering, including all applicable laws, regulations, and guidelines on money laundering and counter-terrorist financing in force in the United Arab Emirates.

• “ESR” – Economic Substance Regulations, as applicable in the United Arab Emirates.

• “KYC” – Know Your Customer, including the collection, verification, and retention of identity, financial, and background information as required under UAE law.

• “PDPL” – Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and related regulations.

• “TRN” – Tax Registration Number, as issued by the UAE Federal Tax Authority.

• “UBO” – Ultimate Beneficial Owner, being the natural person(s) who ultimately owns or controls a company, directly or indirectly, as defined under applicable UAE law.

• “VAT” – Value Added Tax, as applicable in the United Arab Emirates.